Use Microsoft’s “Investigate a billing charge” flow Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the unrecognized charge, as described in How to investigate a billing charge from Microsoft. Hello, Dale Slaven. Welcome to Microsoft community. I understand that you are charged Microsoft fees on two different accounts. You should be aware of the billing details and get a refund for an incorrect charge. This is indeed very frustrating, I truly understand how you're feeling at this time. This matter really needs to be responded to and handled quickly and effectively. Please don't. You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details mentioned earlier, this will help me investigate further and provide more targeted support. Please understand that as a forum moderator, I don’t have access to internal billing systems or backend tools. Go to the Microsoft account Manage your payments page and select Investigate for the charge if it appears there. Check Microsoft order history for purchases with the same amount and date. Review whether the charge could be from: a subscription with recurring billing enabled a family member using the card a previously declined payment that was retried a pre-order or split order an in-app. Investigate the unknown charge Go to the Manage your payments page of the Microsoft account dashboard and select “Investigate” for the charge that matches the amount/date from the bank or card statement. This tool walks through the most common causes of unrecognized charges, such as: A Microsoft 365 subscription with recurring billing enabled A family member using the card A previously. Work with the bank or card issuer If the charge is unauthorized and cannot be resolved with Microsoft, contact the bank or card issuer to dispute it (a chargeback). The article What is a chargeback? explains that a chargeback is a transaction reversal initiated with the financial institution when a payment occurred without consent. When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Important If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select Investigate. Applies to Microsoft account, billing Sometimes you may come across a purchase that you haven't made. Now, Microsoft has made it easy for you to view purchases made using your bank details on the Microsoft & Xbox store. This article will guide you through the process where you can investigate where these charges have come through and what Microsoft account has made these charges with your bank. Sometimes, invoices or renewal notices are sent via email. Contact Your Bank: If you suspect that the charge is fraudulent or unauthorized, contact your bank or credit card provider to dispute the charge and seek further advice. Use Microsoft’s Charge Investigation Tool: Microsoft provides a tool to help you investigate charges. MICROSOFT SUPPORT COMMUNITY ANSWER Use Microsoft’s “Investigate a billing charge” flow Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the unrecognized charge, as described in How to investigate a billing charge from Microsoft. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company.